Need help?
Cheat sheet
When you need fast support
Is there an issue with the website? Need help connecting to our Social Hub? Not sure how to get us your domain details? For any technical questions, head over to the Webware Hub, and select Live Support found on the right side of the desktop space or near the bottom of the screen on our mobile app.
This is your direct line to our team!
Using “Live Support” is also the best way to get assistance quickly. Our entire team can see and track your messages, which means nothing ever gets lost.
When you have “Requests” to make
If you need a change on the website, need a new blog post created, or have us respond to a negative review, you can make a Request within the Webware Hub, found under Get Support.
After the website is online, you'll get access to a number of different services and depending on the nature of your request, you should always use the “request on demand” feature found in the Webware App under Requests.
When you need help
If you are stuck on a step or have a particular question about your flows, you can either message us right on the active flow or message the Account Co-Ordinator directly on the Webware Hub.
If you have an assigned Account Manager or Co-Ordinator and want to discuss any concern(s) or question(s), you can either message them directly or schedule an appointment right from the Webware Hub located in both the app and the workspace of your website!
