How to get customer live support.
Would you like to talk to someone live right now? Please read this article and find out how to do so within Webware.
- 1. Log into the Webware App (if you know how to do that scroll down to see "Get Support")
You can access the Webware App from either your computer's browser or using our dedicated Webware Mobile App for iOS and Android.
How to download and log into the Webware App for Mobile Devices
- 1. Click HERE to get redirected to your device's App Store OR on your smart device's App Store/Play Store, search for "Webware" and download the "Webware " App.
- 2. After the download is complete, open the "Webware" app from your device's home screen.
- 3. On the login screen, enter the FULL URL for your website (ie https://www.websiteexample.com).
- 4. Enter your E-Mail and Password provided by Webware here. If you are unsure what your e-mail or password is, please contact your Account Co-Ordinator or our Live Support, or select Forgot Password to create a NEW password.
- 5. Select Login
How to access the Webware App from your Desktop Computer
- 1. Open any internet browser, and in the address bar, type in your website's URL and be sure to include /admin at the end of your domain. For example: www.websiteexample.com/admin
- 2. You should now see the Login page for your website's dashboard. Enter your E-Mail and Password provided by Webware here. If you are unsure what your e-mail or password is, please contact your Account Co-Ordinator or our Live Support, or select Forgot Password to create a NEW password.
- 3. Select Login
- 4. On the left side of the menu select HOME to view the Webware App from your browser
Get "Live Support"
Live Support provides you with real-time support and assistance right from the Webware App! It allows you to quickly and easily get answers to your general and technical questions, as well as provide an efficient way to resolve any issues you may have. We are available Monday - Friday from 9:30 AM - 5:30 PM Eastern Standard Time (EST), if you message us after hours, we will get back to you within the next business day.
From a computer:
- 1. You can start the Live chat from your Website's Dashboard, by selecting the Home button found in the navigation menu on the left. If you are having trouble accessing your Website's Dashboard, click here to learn more.
- 2. Click on Live support to start chatting with us.
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3. You can use your live chat for:
- - Urgent website changes.
- - Answers to your Technical questions (Ex: website not loading, webpage is breaking, not able to connect my social media accounts, etc.)
- - Domain and google apps concerns, etc
- 4. If you try to use the Live Chat after hours, please leave a message and we'll get back to you within the next (1) business day.
From the Mobile app:
- 1. You can start the Live chat from your iOS or Android, by opening the Webware App from your device and logging in. If you are having trouble logging into the Webware App, click here to learn more.
- 2. After logging in, under the Get Support section, select the Live Support button found on the Dashboard Homescreen
- 3. Once clicked, you can start the Live Chat by typing into the text field found at the bottom of the screen and our first available agent will connect with you.
- 4. If you try to use the Live Chat after hours, please leave a message and we'll get back to you within the next (1) business day.
