The hidden truth about Yelp's review system
Yelp claims to provide unbiased reviews to help consumers make informed decisions. However, their automated review filter often hides genuine, positive reviews from real customers, impacting businesses' reputations and revenues.
At Webware, we've experienced this firsthand. Despite having numerous satisfied clients, Yelp displays only a fraction of our positive reviews, while hiding many others without valid justification.
Real 5-star reviews for Webware that Yelp hides
Here are some of the 16 legitimate 5-star reviews from our clients that Yelp has chosen not to recommend, this has led to a horrible rating and cost us business!
"My experience with Webware has been nothing but positive. Highly skilled and extremely helpful team."
Visit Website"Perfect Fit for a Website Design. Deliver what they promise. Highly recommend them!"
Visit Website"Webware has provided professional and creative service to our Homecare agency."
Visit Website"You have went above and beyond to make my web page work for me and bring me more clients than I needed."
Visit Website"Lydia was very informative and knowledgeable about the Webware system."
Visit Website"Lydia's professionalism and expertise were evident throughout our conversation."
Visit Website"Art has been very helpful and responsive. Seeing good improvements in SEO for my site."
Visit Website"I've been with Webware for a few years. My experience has been nothing short of excellent."
Visit Website"Extremely helpful, informative, and excited about new AI features."
Visit Website"Webware.io is far and away the best choice we've made for our business."
Visit Website"Webware managing our website and SEO has been incredible. Couldn't be more satisfied."
Visit Website"Very professional and respectful. Quick response times and excellent customer support."
Visit Website"Harsh has been here with me every step of the way...as frustrated as I get, he is patient."
Visit Website"Webware's platform is user-friendly, making it easy to manage my online presence effectively."
Visit Website"Exceptional customer service. The support team was prompt, courteous, and incredibly helpful."
Visit Website"Lydia was very patient and helpful, and answered all my questions in detail."
Visit WebsiteNote: Due to privacy considerations, some client website links are placeholders.
Allegations of Extortion
Businesses have accused Yelp of pressuring them into paid advertising by threatening to hide positive reviews or display negative ones more prominently.
Class-Action Lawsuits
Multiple class-action lawsuits have been filed against Yelp, alleging unfair business practices and manipulation of reviews.
The New Yorker
FTC Complaints
The Federal Trade Commission has received thousands of complaints about Yelp's review filtering and advertising practices.
Documentary Exposure
The documentary Billion Dollar Bully highlights numerous instances where Yelp's practices have harmed small businesses.
Wikipedia